Reference

Legal information for account holders in India

Review the conditions around account eligibility, identity checks, payment records and information requests before registering with IX7.

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The scope of this legal information

IX7 Availability varies by jurisdiction. You must check the rules applying to your location before accessing the service.

This notice describes the handling of account access, wallet activity, verification, cookies and legal enquiries. It does not replace independent legal advice or authorise use where local rules prohibit participation.

1
Records from UPI, Paytm, PhonePe or Google Pay transactions may be associated with an account for payment checks, disputes, misuse prevention and required audit or tax purposes.
2
When a request requires supporting evidence, the relevant payment receipt, verification document or account record may be requested. Access may be restricted if eligibility, identity or banking checks require further review.

Availability varies by jurisdiction. You must check the rules applying to your location before accessing the service.

LEGAL CONTACT OPTIONS

Submitting a legal enquiry

Choose the contact route relevant to your request and provide enough information to identify the account or your authority to act on its behalf.

ACCOUNT DATA PRACTICES

How account information supports these checks

Sign-in, wallet, verification, consent and support records serve different purposes. Identifying the kind of record you need helps the request reach the appropriate review process.

Information collected

Account details, device information, access logs, payment references and support correspondence may be processed to operate the service and meet applicable duties. Verification documents require restricted access.

Managing cookies

Cookies can maintain sessions, record preferences and consent, help detect misuse and identify technical errors. Browser controls allow changes, although blocking essential cookies may prevent account functions from working.

Signing in and eligibility

Account access depends on eligibility, verification and account status. Access may be paused while an unresolved condition is reviewed, with an explanation provided where permitted.

How long records are kept

Payment, verification and support records may be retained for required legal, tax, fraud-prevention, dispute or audit purposes. Records no longer needed are removed or taken out of active account use.

Request an amendment

Request corrections to account contact or payment information through a verified route. Evidence may be needed where a change affects identity checks or withdrawals.

Account protection checks

Verification can be required before account information is disclosed or a protected record is changed, helping establish that the request is authorised.

Legal points to review before registration

The following answers explain eligibility, verification and information requests in general terms. Requirements can change with applicable rules, banking checks or service conditions. Include the exact document or case reference when enquiring about a court, tax or bank matter.

Registration is subject to local permission and the required eligibility checks. If location or account eligibility cannot be established, access may be paused for review.

Identity evidence helps confirm the account holder, match payment records, prevent misuse and respond to authorised requests. Only the relevant evidence should be submitted through the designated channel.

Use an authenticated account contact route or write to [email protected]. Specify the account contact details, the records sought and a useful date range so the request can be located and verified.

Submit a correction request through a verified channel. Supporting proof may be required for changes to names, contact details or payment references, particularly when verification or payouts are affected.

Transaction references can support payment confirmation, dispute handling, audits and other applicable duties. Support does not need your payment-wallet password to locate a reference.

Yes. A relevant change may lead to revised availability, further checks or restrictions on particular account actions. Information about the reason may be provided where permitted.

Email [email protected] with Legal in the subject and only the documents relevant to the request. Identity or authority will be checked before protected records are shared or amended.

Legal information for account holders in India

Submitting a legal enquiry

How account information supports these checks

Information collected

Managing cookies

Signing in and eligibility

How long records are kept

Request an amendment

Account protection checks

Legal points to review before registration

01 What determines whether I can register?

02 What is the purpose of an identity check?

03 How can I request a copy of my information?

04 How can inaccurate details be amended?

05 Why are payment references retained?

06 Could a change in local rules affect access?

07 Where should legal correspondence be sent?

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